RETURNS & EXCHANGES:

Shipping Damage or Shortages:
If your parts are damaged or shorted during shipping, please call Berkeley Jet Drive within 24 hours of receiving your parts.

Returns:
Please call us at 707-585-9871 to request a Return Goods Authorization (RGA) Number.  Parts returned are subject to a restocking fee of 15% or more.  No returns after 30 days.  Items not returnable:  tools, books, electrical items, chemicals, items not in the original packaging and special order items.  Parts installed, modified or damaged will not be accepted.

NOTE:  DO NOT return parts to Berkeley Jet Drive without a Return Goods Authorization (RGA) number, as they will be refused.

Return Authorization will be furnished after providing the following information:

1. Berkeley Jet Drive invoice number.
2. Date of invoice
3. Part number
4. Quantity to be returned
5. Reason for return
6. Defective or new-return
7. Exchange or return

Berkeley Jet Drive reserves the right to refuse unauthorized returns.

Shipping Instructions for Returns:

1. Mark the RGA# prominently on the outside of the shipping container and include it on all documentation and correspondence.
2. Enclose a copy of the original invoice.
3. Insure the package for "full value".
4. Ship the package "freight prepaid".  No C.O.D.'s will be accepted.
5. Outside the USA ship the package back "duty prepaid".  No duty shipments will be accepted.
6. Credit will be authorized for merchandise only.   No refunds on handling and freight charges.